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| Live Support |
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| Shipping, Handling Policies |
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We usually ship your
orders the next business day (or as indicated by the
availability information) after the receipt of your
order. If you have special rush requirements, please
contact the sales
department to make arrangements.
We are not responsible
for any mishandling of packages and/or any delays in
delivery due to the fault of the shipping company.
In the event the
shipment was damaged in transit, please notify us and
the carrier the same day by phone and in writing.
For orders shipped to a
shipping address different from the billing address,
please call the credit card issuing bank and request
to add the shipping address as an alternate authorized
address.
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| Return Policy |
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Orders returned without a RMA Number will be refused, email us to request a RMA number.
Merchandise with manufacturers defect(s)
will be accepted for return within fifteen
(15) days from the receipt date.
After
fifteen (15) days, the
merchandise must be returned
directly to the manufacturer
by the customer for servicing.
In the event the
shipment was damaged in transit, please notify us and
the carrier the same day by phone and in writing.
For orders shipped to a
shipping address different from the billing address,
please call the credit card issuing bank and request
to add the shipping address as an alternate authorized
address.
Unopened
and undamaged merchandise may
be returned/exchanged within
fifteen (15) days from the
receipt date on the invoice
and with prior approval.
Opened
and undamaged merchandise may
be accepted for exchange
within fifteen (15) days from
the receipt date on the
invoice and with prior
approval.
All merchandise approved for return must be
complete and in the original box/packaging.
The customer is responsible for and must
pre-pay the shipping costs of all returns. All
refunds/credits for approved returns exclude
shipping and any expedited handling costs. In
the event that we shipped the incorrect
merchandise, we will credit the shipping costs
towards the shipping of a replacement order
only.
To return merchandise, an approved RMA
(Return Merchandise Authorization) number must
be obtained from the RMA department. Please contact the
Customer Service to make arrangements.
The RMA
number is valid for 10 calendar days
from the date of issuance, and all
returned merchandise must be received
within 10 calendar days, holidays
excluded.
The RMA
number must be clearly marked on the
shipping label before the merchandise
is accepted for return by the RMA department.
In the
event that the returned merchandise
has an expired RMA number and/or lacks
a valid RMA number such as a refused
delivery, we may still accept the
merchandise for credit, but a 15-30%
service fee will be accessed.
All returned merchandise are inspected
and/or tested by our technicians before credit
is issued.
Printers, plasma displays, notebooks,
processors, scanners, memory products,
projectors, 20" or larger displays,
opened software, special ordered items, and
consumables are not returnable. In such cases,
please contact the manufacturer directly for
assistance. Exchanges of defective merchandise
for similar merchandise may be accommodated.
Accepted adjustments will be made at the
current market price. All plasma displays must
be inspected by the customer and any damage
must be reported to us within 24 hours after
receipt.
All non-defective returned merchandise are
subject to 15% restocking fee, whichever is
greater. Incomplete, opened, or otherwise
compromised returned merchandise are subject
to an additional 15-30% restocking fee.
A request to cancel an order that has been
properly shipped will be charged a 15% order
cancellation fee based on the value of the
entire order. We will issue a "refused
delivery*" authorization number for the
package and cancel the order upon its receipt
at our service warehouse.
Please allow 2-4 weeks from the time you
ship/return the merchandise back to us for the
appropriate credit to appear in your account.
If you have not received your credit after 8
weeks, please email
us for an update.
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Unauthorized refused deliveries will be
assessed a 15% handling fee based on the
total order value and any additional
charges levied against FTA411.COM by the
shipping company. |
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